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To be responsible for development of the strategic and operational Key performance indicators (KPIs) and to develop and manage the balanced scorecards for LCGPA.
§ Develop key performance indicators, performance goals and balanced scorecards for specific positions and departments and ensure that they are well cascaded and consistent with general strategies, initiatives and objectives.
§ Act as a liaison between the business teams and the department’s managers to provide required feedback, direction and action in relation to the department performance measures and KPIs.
§ Conduct accurate collection, analysis and reporting of performance data in conjunction with LCGPA’s departments’ managers as well as continuously updating the collected data to ensure the analysis of performance and completeness of plans.
§ Work with the Business Performance Manager to develop, implement and manage all LCGPA Departments operational performance, analysis tools, processes and systems to a consistently high standard and to ensure effective analysis of performance for all business elements.
§ Conduct day-to-day performance monitoring, measurement, and analysis to continuously assess LCGPA’s business performance.
§ Develop an in-depth understanding of all relevant schemes, undertaking analysis, identifying trends and issues and providing meaningful and insightful commentary to add analytical value to the performance data.
Policies, Systems, Processes, Procedures, Standards and Reports
§ Follow all relevant functional policies, processes, standard operating procedures and instructions to ensure that work is carried out in a controlled and consistent manner.
§ Assist in the preparation of timely and accurate reports and functional deliverables to meet the functional requirements in order to achieve the desired efficiency and performance excellence.
§ Perform any other related tasks and duties as directed.
§ Organizational Performance Management – Advance
§ Risk Assessment & Management –
§ Data Gathering & Analysis – Proficient
§ Reporting – Proficient
Business Administration or any related major