2. JOB PURPOSE

To support in development of business process documentation to ensure consistent operational efficiency and effectiveness

3. KEY ACCOUNTABILITIES

DESCRIPTION

§  Work in defining, modeling and documenting processes, relevant policies , procedures , RACI matrix and forms within LCGPA

§  Contribute in continuous improvement with taking into account leading practices, improvement of business processes, cost reduction and productivity improvement

§  Perform compliance audit to ensure adherence to relevant policies, processes and procedures

§  work in maintain business process architecture, Policies, SLA/OLA , work instructions , and guidelines and standards within LCGPA

§  Support ongoing measuring process improvement impact, monitoring and analytics for LCGPA processes SLA/OLA

§  Provide support to maintain the processes and standard documents in numbering, unification and standardization

§  continuous development to LCGPA BPM Methodology

§  Provide support in automation of processes within used tools with relevant stakeholders

§  Prepare periodic reports on related work